Shipping Policy

Welcome to clothzamarket. We are committed to providing you with a seamless and reliable online shopping experience. Please review our detailed Shipping Policy below to understand how your orders are processed, shipped, and delivered.

1. Order Processing Time
Processing Duration: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email/SMS.
Confirmation Call/Message: For Cash on Delivery (COD) orders, our team may contact you via phone call or WhatsApp to confirm your order details before dispatch. Processing time starts once order verification is completed.
Order Cut-off Time: Orders placed after 5:00 PM (PKT) or on non-business days will begin processing on the following business day.

2. Delivery Timelines & Regional Coverage
We deliver to nationwide locations across Pakistan. Delivery schedules vary depending on the destination city:
Destination & Estimated Delivery Time
Karachi (Local) 3-4 Business Days
Outside Karachi (Rest of Pakistan)  7-10 Business Days
Note: Business days do not include Sundays or public holidays. Delays may occasionally occur due to unforeseen circumstances such as severe weather conditions, public holidays, or operational disruptions with national courier partners.

3. Shipping Charges & Free Shipping
Standard Shipping Rates: Shipping fees are calculated at checkout based on the total weight of your package and the final delivery destination.
Free Shipping Threshold: Our shipping charges for karachi is 300/= PKR and out of city charges will be included in paid.
Promotions: Free shipping promotions or reduced rates may apply during sales events and will automatically reflect at checkout.

4. Order Tracking & Notifications
Tracking Information: Once your order has been dispatched from our warehouse, you will receive an automated email and/or SMS notification containing your courier tracking number and a direct tracking link.
Real-Time Updates: You can use the provided tracking ID on our courier partner's official website to track the real-time status and location of your shipment.

5. Address Accuracy & Failed Deliveries
Address Verification: Please ensure that your complete delivery address, contact phone number, and city are entered accurately during checkout.
Incorrect Information: clothzamarket is not responsible for non-delivery or shipping delays caused by incomplete, incorrect, or invalid address details provided by the customer
.Failed Delivery Attempts: Courier partners will attempt to deliver your parcel up to 2–3 times. If you are unavailable to receive the package or fail to answer verification calls, the parcel will be returned to our warehouse. Re-shipping returned packages may incur additional shipping charges.6. Damaged, Defective, or Lost Shipments
Inspecting Your Package: Please inspect the external packaging upon delivery. If the package appears severely damaged or tampered with, kindly refuse to accept it and inform us immediately.
Damaged Items: If your items arrive damaged or missing, contact our support team within 48 hours of receiving the package. Please provide clear photos/videos of the package and damaged items
.Lost Packages: If your order status indicates delivered but you have not received it, or if tracking shows no movement for an extended period, please contact our support team so we can initiate an investigation with the courier company. 

7. Customer Support & Inquiries
For any questions, tracking issues, or assistance regarding your order's delivery, please reach out to our Customer Service team:
Brand Name: clothzamarket
Email Support: [clothzamarket@gmail.com]
Phone / WhatsApp: [ +92-3361879981]
Support Hours: Monday to Saturday | 24 hours